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Terms and Conditions

How long will my car mats take to be delivered?

If you have ordered black car mats with black trim then usually they will be dispatched within 2 to 3 days. If you have ordered other colours or changed the colour of trim then please be prepared to wait from 2 Ė 10 days.

May I cancel my order/orders before they have left?

You can cancel the order if within 24 hours of ordering or if the car mats haven't already left. If you have personalised the car mats in anyway then you can only cancel if we havenít made them already.

May I cancel my order now I have the car mats?

You may return the mats for any reason but please read the following conditions. If the item has already been posted to you the refund will be minus our postage and at a return postage cost to yourself. If you have ordered a special colour or edging you can cancel but there will be a 25% handling charge plus £7.99 to cover postage and packing as these were personalised for you and will not be a stock item.

I have decided to change my car and need to change my order

This is not a problem. If the mats are standard non personalised mats then we will exchange them but you will have to stand the postage both ways. If the mats are personalised then you will also incur a 25% handling charge.

My car mats have been delivered but don't fit, what do I do now?

The first thing to do is don't panic, we are here to help. Call us on 01623 812624 or 01623 812653 and tell us why they don't fit. Please describe your problem in detail and email us some photographs if possible. If it's our fault then we will stand the postage both ways and make sure we sort you out.

My car mats are faulty and I don't want them can I have all my money back?

If your mats are faulty we will replace them foc. Let us know where our courier can call between the hours of 10am and 5pm and we will collect the mats. If the mats are deemed to be genuinely faulty another set will be posted asap.

What is the quality of the mats like?

Our standard range is made from a hard wearing 550g looped pile with a granular anti slip backing. The deluxe range is made from a straight cut 900g pile with a rubberised backing and our super deluxe is a 1300g straight cut tufted pile with a rubberised backing. Our deluxe range is usually better carpet than most car dealers offer. Most mats come with either the original equipment style locking mechanism/holes or with our own unique locking mechanism.

I thought the colour I ordered would suit my car better, can I return them?

This may be done but there will be a 25% handling charge and postage to pay both ways.

I have more than 1 car and would like to order multiple sets.

You may order up to 5 sets and pay just 1 postage charge.

Where do you post to?

We post to all of the U.K, and anywhere else in the world. Please phone if outside of uk or republic of Ireland.† The shape of your mats looks correct but the locking mechanism looks different.

If you're not sure then email or phone us. We are more than happy to assist you.

The shape of your mats looks correct but the locking mechanism looks different.

If you're not sure then email or phone us. We are more than happy to assist you.

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Can't Find Your Car?

If you cannot find the exact make and model of your car then please phone us.  There is a very good chance that we have them in stock.  Tel. 01623 812653 or email us @ development@cyberspares.co.uk